How do I return an item?
In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
- Any item taken in for return must be brand new, factory sealed and unused.
- There are no returns on any Paintballs or Special Order Items.
- Returns must be received within 14 DAYS of placing your order.
If your item is eligible for return, please email PB Mechanix at returns@pbmechanix.com for an RMA number. If a return is shipped back to PB Mechanix with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When emailing for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or PayPal account, or a full refund issued as an online store credit.
Be advised, if you order ANY NEW PRODUCT from PB Mechanix and it does not work correctly, please SEEK HELP FROM THE MANUFACTURER. All new products ship with a Manufacturers Warranty. PB Mechanix does not provide detailed technical support.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
With the RMA number clearly written on the outside of the package, please send your return to:
PB Mechanix
88 Glocker Way, STE 263
Pottstown, PA 19465
Note: Returns take between 3-5 business days for completion.
PB Mechanix has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance.
Cosmetic Marking, Tool Marks, Markings: Ninja items are made by hand and are subject to human error when it comes to finish. If you receive an item with cosmetic flaws, tool marks, scratches, etc be advised, THIS IS NOT GROUNDS FOR AN APPROVED RETURN. If you attempt to return an item under the guise of defect and your item is tested to be in working condition, your return will be denied. This policy is in place for the protection of PB Mechanix, to prevent unrealistic customer expectations. The items provided by Ninja Paintball are of quality but as long as there is a human involved, there will always be a possibility for imperfections in the product.
Shipping Costs: Shipping costs are in no way refundable, as it is something that PB Mechanix does not profit on. If your item ships with free shipping, the actual ship cost will be deducted from your refund. Any shipping for any RMA or return will be paid by the buyer, regardless of defect, issue or problem.
