How do I return an item?
In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
- Any item taken in for return must be brand new, factory sealed and unused.
- There are no returns on any Paintballs or Special Order Items.
- Returns must be received within 14 DAYS of placing your order.
If your item is eligible for return, please email PB Mechanix at email@example.com for an RMA number. If a return is shipped back to PB Mechanix with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When emailing for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or PayPal account, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
Be advised, if you order ANY NEW PRODUCT from PB Mechanix and it does not work correctly, please SEEK HELP FROM THE MANUFACTURER. All new products ship with a Manufacturers Warranty.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
With the RMA number clearly written on the outside of the package, please send your return to:
250 Rowan Alley
Note: Returns take between 3-5 business days for completion.
PB Mechanix has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance.